FAQ's & Policies
We are taking dedicated sanitization and hygiene measures in our kitchen. All employees are required to wear a mask and one-time use gloves while cooking the chocolate and handling and packaging.
- We use USPS 2-Day priority mail for our shipping services. Shipping charges are calculated based on weight, dimensions, and shipping distance.
- We ship out our chocolates on Mondays, Tuesdays and Wednesdays only. They are packaged with insulated wrap and gel ice packs.. You must select expedited shipping (1-2 days) to ensure that your items arrive unmelted and usable. If you do not select expedited shipping, we take no responsibility for the condition they arrive in.A
- Due to the nature of the product, if your shipment is being shipped/gifted to a city where the temperature is above 75 degrees, someone must be available at the delivery address to receive the package from the USPS driver. If no one is available, the driver will use his discretion to decide whether or not to leave the package by the door, depending on weather and security considerations. Jashan Chocolate is not responsible for lost or damaged packages if you are not available to receive a package and the driver leaves the package by your door.
Order Processing: Our chocolates are made to order. We usually need 2-3 business days to make the product after which we will ship it out.
Cancellation of Orders:
All cancellations come with a 6% processing fee. If you wish to cancel or modify an order, you must contact us by phone as or email soon as possible. We cannot cancel or modify your order if the order has already been packaged and shipped.
Return Policy: In order to maintain the strictest food safety and health standards for our customers, unfortunately we cannot accept any returns for any food or consumable products. This will ensure that all our products have not been unknowingly tampered with, and have adequate shelf-life.
Our quality control team inspects the outside packaging of all our products just prior to shipping to ensure no unopened seals or signs of tampering. If you receive an item with a broken seal or suspect tampering, please email us a photo showing your concern. Our quality control team will review your evidence and in most cases will issue a refund.Payment Security:
Online credit/debit card transactions are processed through either Shopify or Apple Pay's payment processing sites, we do not store any of the information on our servers.
Personal Information Sharing:
At Jashan Chocolate, we use outside companies to ship orders and to process credit card transactions. We only provide these companies with the appropriate and necessary information. They do not store, share, or retain this information in any way.
Updating Your Personal Information:
Registered customers can update their user information at any time by logging in and accessing the My Account section of our site.